Job Details
Customer Support Specialist
Main Campus Children's of Alabama Evening shift Communications Req #: 324722 Location Birmingham, Alabama Schedule Full-time- Job Summary
- The Customer Support Specialist is responsible for providing a positive customer support experience while providing first-tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include screening and routing users to appropriate assigned areas, creating tickets and escalating to next tier personnel. Position will utilize standard operating procedures and guidelines for prompt resolution of issues. A specialist position requires good interpersonal skills and the ability to work effectively and cooperatively. Position must also create a professional, respectful work environment to achieve departmental and organizational goals.
- Education
- High school diploma or equivalent required. Associates in computer science or related is a plus.
- Experience
- • Minimum one (1) year experience in a healthcare and/or customer service industry required.
- • 1–3 years of experience answering multi-line phones and/or working in a call center is a “strong plus”.
- • An ideal candidate will have 1–3 years of experience in customer support or help desk-related work
- • Candidate must be confident in adapting, learning and working across multiple applications and PC systems.
- Licensures, Certifications, and/or Registries
Location: Children's of Alabama · Communications
Schedule: Full-time, Evening shift, 11:00am - 7:00pm; 3:00pm - 11:00pm
About the Location
Discover what it’s like to live and work in Birmingham, Alabama
- Customer Support Specialist Birmingham, Alabama Non Clinical Professional Full-time
- Customer Support Specialist Birmingham, Alabama Non Clinical Professional Full-time
- Clinical Assistant Hematology and Oncology Birmingham, Alabama Patient Care Support Full-time
h2
There are currently no recently viewed jobs.
h2
You have not saved any jobs.
Join Our Talent Network
Find out about our latest opportunities and receive job alerts that match your preferences.