Job Details

In Information Technology Clinical at Main Campus Park Place North

Work schedule will be Full-time on the Day Shift, 8-430 M-F.

Summary:

The Clinical Support Analyst plays a critical role in supporting healthcare professionals by troubleshooting, supporting and reinforcing best practice as it pertains to the Epic Electronic Health Record (EHR) system. This role provides end-user support and collaborates with IT and clinical teams to improve workflows and system efficiency.

Other information:

Required:

• Associate or bachelor’s degree in a clinical field or sufficient experience in a clinical setting commensurate with education
• Experience working with Epic EHR systems in a clinical or IT support capacity
• Proficiency in Microsoft Office tools such as Word, Excel and Outlook
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and ability to support healthcare professionals with varying levels of technical expertise
• Ability to multitask and work in a fast-paced healthcare environment

Preferred:

• Epic certification(s) in relevant modules (e.g., EpicCare Ambulatory, Wisdom, Phoenix, MyChart)
• Knowledge of HIPAA regulations and data security best practices

Work Environment & Schedule:

• Use of personal mobile phone and reliable home internet are required.
• Analyst positions in IT are fixed salary; work may be required outside normal, daytime business hours (i.e., on-call support, system implementations, emergency outages, etc.).
• Agreement to COA IT Remote Work Procedure required.
• Hybrid work schedule

Credentials with Equivalent Qualifications:

Education with Equivalent Qualifications:

Experience with Equivalent Qualifications: