Job Details

In Communications at Main Campus McWane Building

Work schedule will be Full-time on the Day Evening Shift, Mon, Tues , Fri - 11:00am - 7:00pm; Sun - 3:00pm - 11:00pm.

Summary:
The Customer Support Specialist is responsible for providing a positive customer support experience while providing first tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include screening and routing users to appropriate assigned areas, creating tickets and escalating to next tier personnel. Position will utilize standard operating procedures and guidelines for prompt resolution of issues. Specialist position requires good interpersonal skills and the ability to work effectively and cooperatively. Position must also create a professional, respectful work environment to achieve departmental and organizations goals.

Other information:
Knowledge of effective human relation and communications techniques.
Knowledge of communication devices and equipment.
Knowledge of general record keeping and filling systems.
Ability to react and make decisions quickly and accurately in stressful circumstances.
Ability to quickly sort and prioritize information regarding multiple incidents.
Ability to remain calm and obtain, retain and analyze information from distraught callers.
Ability to respond in a calm and effective manner.
Ability to learn and follow Hospital and departmental policies.
Ability to learn and follow procedures specified for emergencies such as tornadoes, fires, accidents, and numerous codes.
Ability to learn radio operation and related communications equipment procedures.
Ability to retain a multitude of facts.
Ability to maintain favorable public relations.
Ability to record relevant information correctly and completely.
Ability to solve problems and explain work instructions to new operators.
Ability to learn and overhead page messages in Spanish.

Credentials with Equivalent Qualifications:

Education with Equivalent Qualifications:
Essential:
* High School Diploma Graduate or Equivalent
Nonessential:
* Associates Degree in Computer Science

Experience with Equivalent Qualifications: